T For Commercial Insurance Teams

The Terminal for Commercial Insurance Conversations.

Realtime AI for the insurance industry that listens, understands, and acts live in the conversation.

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ISO 27001 CERTIFIED/ UK GDPR COMPLIANT/ DATA HOSTED IN UK/EEA

client-call · renewal-review.rec

LIVE 00:14:20

Transcript

Terminal

Relationship

CRM sync

tiller.detect( "material_change", client: "Marlow Group Ltd" )

HEARD — "We've just opened an office in the US — what does that do to our liability programme?"

Your GL won't cover US suits — you'd need a DIC/DIL layer.

Live Gap Check

Territorial and jurisdiction exposure flagged instantly, no waiting on the technical file.

Cited and compliant

Every figure sourced and logged, ready for the file note.

Consistent every time

Same house view, whether it's your first call or your tenth.

Bookmarked Coverage flagged CRM sync pending

// The problem

The Execution Gap.

Clients show up better informed than ever. Brokers are still working from memory. The gap between them is what's costing renewals, revenue, and growth.

14%

of operational budgets spent correcting errors caused by manual, non-automated processes.

AutoRek, 2026 Insurance Report

7pt

gap in renewal rate between a routine (4/5) and a great (5/5) client experience.

Insurance client experience & retention research, 2025

£800m

of underinsurance an AI system flagged at a single UK insurer — after the policies were already on risk.

Aviva / Insurance Post, 2026

01 // Context Ceiling

A question comes up live, the broker can't answer it — and to the client, that silence looks like something being hidden, not just a gap in memory.

02 // Admin Time Trap

Every hour lost to non-value admin and compliance work is an hour not spent on the renewal conversation that keeps the account.

03 // The Unasked Question

Some questions never even get asked. Sum insured gets carried over at renewal instead of re-checked, and the client has no way to know what they don't know. The gap doesn't show up in the conversation. It shows up in the claim.

// Inside the call

How it works, live.

The guidance layer for modern insurance broking teams. Bringing the power of the business's knowledge to every conversation.

⚡

Live Detection

Every question, objection and compliance moment, answered the instant it happens.

◆

Ask What Matters

One-tap buttons scan the call so far to surface next moves, or anything missing.

◎

Clarity at a Glance

Clear, unintrusive guidance that never gets in the way of the conversation.

// One conversation

What changes, in one call.

T+00:00

Capture

Call begins; Tiller listening.

T+02:14

Question detected

"We've just opened an office in the US — what does that do to our liability programme?"

T+02:15

Live prompt surfaces

Compliance check passes

Disclosure confirmed, inline.

T+18:02

CRM updates

Notes, stage and fields sync at hang-up.

✓Faster revenue

Renewals close quicker when every question gets answered live, not chased down after.

✓Fewer escalations

Gives the broker every element they need to answer with full confidence, live.

✓Automated Admin

✓ CRM filled in automatically
✓ Follow-up email drafted
✓ Policy fields populated

// Proof, and why now

Results teams are already seeing.

This isn't about keeping up with AI — it's about putting AI on the broker's side of the table, live, in every conversation.

19%Increase in deals won

15 hrsSaved per broker, per month

We were converting one in five opportunities and now it's one in three.

Dan Stackhouse, Global Head of Sales

// How to test it

See it work, safely, first.

We run focused, time-boxed pilots inside a single team, with a clear baseline and agreed KPIs before any wider rollout decision is made.

Quick discovery

A call to agree scope and what success looks like.

Live pilot

Real guidance in real conversations, running for a few weeks.

Clear read on ROI

Compare against baseline, decide together what's next.

✓ ISO 27001 certified ✓ UK GDPR compliant ✓ Data hosted in UK/EEA ✓ DPA with every subprocessor